Managed IT Services
Managed IT support that actually picks up the phone
Unlimited, jargon-free IT support for growing businesses across Surrey, London and the South East — a named team who knows your setup, for a fixed monthly cost.
The Max Cloud difference
IT support without the ticket-number treatment
When something breaks, you don’t want to explain your whole setup to a stranger in a faraway call centre. You want someone who already knows your business, your people and your systems — and picks up.
That’s what managed IT support from Max Cloud gives you. We become your outsourced IT department: proactively keeping everything running, fixing problems fast when they crop up, and planning ahead so your technology grows with you — all for one predictable monthly fee.
We’re based in Reigate and support over 70 businesses across Surrey, Sussex and London. Big enough to have the skills, small enough that you’ll know us all by name.
What you get
Everything your business needs, handled
Unlimited helpdesk
Phone, email or portal — raise as many tickets as you need. No per-call charges, no watching the clock.
Fast, guaranteed response
Clear response-time SLAs so you always know when help is coming. Most issues fixed the same day.
Proactive monitoring
We watch your systems around the clock and fix many issues before you even notice them.
A named team
The same friendly faces every time — people who learn your business, not a rotating queue.
Updates & maintenance
Patching, backups and health checks handled quietly in the background so you stay secure and stable.
IT strategy & budgeting
Regular reviews and honest advice so your technology supports where the business is going.
Included as standard
What’s in your monthly plan
No surprise invoices. One clear price covers the day-to-day so you can budget with confidence.
- Unlimited remote & phone support
- On-site visits when needed
- 24/7 system monitoring
- Microsoft 365 management
- Security patching & updates
- Managed backups
- Asset & licence tracking
- Quarterly IT reviews
Areas we cover
Managed IT support across Surrey, Sussex & London
We look after businesses on our doorstep and across the wider region — on-site when it helps, remote when it’s faster. Wherever you are, you get the same named team who already know your setup.
Questions
Frequently asked
How quickly do you respond to IT problems?
We work to clear response-time targets agreed in your plan — urgent issues are picked up within an hour or less, and most problems are resolved the same working day. Because we monitor your systems proactively, we often catch and fix things before they affect you at all.
Do you offer on-site support or just remote?
Both. The majority of issues are solved instantly over the phone or remotely, but when something needs hands-on attention we come to you. We regularly visit clients across Reigate, Redhill, Crawley, Guildford and the wider Surrey and London area.
How much does managed IT support cost?
Most clients pay a fixed monthly fee based on the number of users and devices we look after, so your costs are predictable. Book a free audit and we’ll give you a clear, no-obligation quote — no jargon and no hard sell.
We already have an IT person — can you work alongside them?
Absolutely. We can act as your complete IT department or support an existing in-house team with extra capacity, specialist cyber security skills or out-of-hours cover.
Explore more
Other ways we help
Ready to talk about managed IT support?
Book a free, no-obligation audit or call us on 0800 994 9028. We’ll tell you straight what you need — and what you don’t.